Terms of Service
These terms cover the use of stackvanehq.com and the general basis on which we take on work. Anything specific to your project, the scope, the price and the schedule, is set out in the written quote or proposal we send you. Where the two differ, the written quote wins.
1. Using This Site
The content on this site is provided for information. You are welcome to read it, share links to it, and get in touch. You may not copy the site's design, code or written content and pass it off as your own, or use the site to send automated, abusive or unlawful submissions through the contact form.
2. Enquiries Are Not Contracts
Submitting the contact form starts a conversation, nothing more. No work is commissioned and no obligation exists on either side until we have sent you a written quote or proposal and you have accepted it in writing, email included.
3. Quotes and Scope
Quotes are based on the requirements as described to us at the time and are valid for 30 days unless stated otherwise. The quote lists what is included. Anything not listed is out of scope.
Requirements change during real projects, and that is normal. When a change materially affects the effort involved, we will tell you before doing the work, along with what it does to the price and the schedule. Nothing extra gets billed without your agreement first.
4. Payment
Unless your quote says otherwise, projects run on a deposit up front with the balance due on completion, before final files or deployment are handed over. Longer engagements may be split into milestones or billed monthly. Invoices are payable within the period stated on the invoice. Work may be paused on overdue accounts, and we will always tell you before pausing anything.
5. Your Responsibilities
To hit any schedule we need timely access and answers from your side: hosting and site credentials where relevant, content and assets, and feedback at review points. Delays in providing these move the delivery date accordingly. You confirm that any content, images or licensed material you give us is yours to use.
6. Timelines
Delivery dates are estimates made in good faith based on the scope agreed and on prompt feedback. They are not guarantees, and they do not survive scope changes, late feedback, or third-party problems such as a host outage or a breaking release from a plugin or platform vendor.
7. Ownership of the Work
Once the final invoice is paid, the custom code we write specifically for your project is yours. Until then, it remains ours.
Two things are worth being clear about. First, we keep ownership of our own general-purpose tooling, libraries, boilerplate and techniques, including anything we developed before your project, and we may reuse them elsewhere. Second, third-party components (WordPress core, Divi, plugins, themes, fonts, packages) stay under their own licences, and any licence you need for them is yours to hold and renew.
8. Third-Party Platforms
Work built on WordPress, Divi, Laravel, React Native or any other platform depends on that platform's own releases. We build against official APIs and documented extension points precisely so that updates apply cleanly, but we are not responsible for a third party changing or removing something we depend on. Bringing work back in line after that kind of change is chargeable unless it falls inside a support window or retainer.
9. Support After Launch
Every project includes a post-launch support window, stated in your quote, for fixing defects in what we built. That window covers our own bugs. It does not cover new features, changes of mind, content updates, or breakage caused by other plugins, themes or edits made by someone else. Ongoing maintenance and retainer arrangements are available.
10. Backups and Data
We take working backups before touching a live site. Those are working copies for the duration of the job, not a backup service. Keeping an independent, current backup of your site and data remains your responsibility.
11. Confidentiality
Anything you share with us about your business, your systems or your plans is treated as confidential and is not disclosed to third parties. We will happily sign your NDA if you have one. Unless you ask us not to, we may mention that we worked with you and show non-confidential examples of the work.
12. Warranties and Liability
We warrant that the work will be carried out with reasonable skill and care and will match what was agreed in writing. Beyond that, the site and the work are provided without further warranties, including any implied warranty that software will be uninterrupted or entirely free of defects.
To the extent the law allows, our total liability in connection with a project is limited to the fees you have paid us for that project, and we are not liable for indirect or consequential losses such as lost profit, lost revenue, lost data or business interruption. Nothing here limits liability that cannot lawfully be limited.
13. Cancellation
Either side may end an engagement in writing. If you cancel, work completed up to that point is payable, and any deposit covering work already carried out is non-refundable. If we cancel, you pay only for work delivered up to that point and we hand over what has been completed.
14. Questions and Disputes
If you have a concern about a project, contact us by email so we can discuss it and seek a resolution. Any project-specific governing law or dispute-resolution terms should be recorded in the written agreement. Nothing in these terms excludes rights or obligations that cannot be excluded under applicable law.
15. Changes
We may update these terms as the business changes. The version that applies to your project is the one in force when your quote was accepted, and the date at the top of this page shows when it last changed.
Contact
Questions about these terms: hello@stackvanehq.com.